At GRAFBEE LTD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website (https://grafbee.com/) or use our services. Please take the time to review this policy carefully.

1. Information We Collect

We collect information to provide better services to all our users. The types of personal data we collect and process include:

1.1 Personal Information

• Name: We collect your name when you register, subscribe, or communicate with us.
• Email Address: We collect your email address to send updates, newsletters, and respond to inquiries.
• Phone Number: We may collect your phone number for communication purposes.
• Company Information: If you are registering or inquiring on behalf of a business, we may collect company-related details.
• Payment Information: When you purchase a service, we may collect billing and credit card details.

1.2 Automatically Collected Information

• IP Address: We automatically collect your IP address when you visit our website.
• Browser and Device Data: Information about your browser type, device, operating system, and browsing actions may be collected.
• Cookies: We use cookies to enhance your browsing experience (see more about cookies below).

1.3 Other Information

• Communication Data: Any information you voluntarily provide via email, customer support, or feedback forms.
• Third-Party Information: We may collect information from third-party sources such as payment processors or social media platforms.

2. How We Use Your Information

GRAFBEE LTD uses the information we collect for various purposes, including:

2.1 Providing Services

• To create and manage your account.
• To deliver the services and products you have requested.
• To process and manage your transactions, including payments.

2.2 Improving Our Services

• To analyze and improve our website’s performance and functionality.
• To better understand user behavior and preferences.
• To develop new features, services, and products.

2.3 Marketing and Communication

• To send promotional materials, newsletters, and updates about our services.
• To communicate with you regarding your inquiries, requests, or feedback.
• To provide personalized recommendations based on your preferences.

2.4 Security and Legal Compliance

• To detect, prevent, and address security threats, fraud, and abuse.
• To comply with legal obligations, including responding to legal requests and regulatory requirements.

3. How We Share Your Information

We value your privacy and will not sell, trade, or rent your personal data to third parties. However, we may share your information with:

3.1 Service Providers

• We may share information with trusted service providers who assist us with payment processing, website hosting, email services, or other functions necessary for the operation of our business.

3.2 Business Transfers

• If GRAFBEE LTD is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of that transaction.

3.3 Legal Obligations

• We may share your information to comply with applicable laws, court orders, or government regulations.

4. Data Security

We are committed to protecting your personal information. We use industry-standard security measures, including encryption, firewalls, and secure servers, to ensure the safety of your data. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When your personal data is no longer required, we will securely delete or anonymize it.

6. Your Rights

You have several rights regarding your personal data, including:

6.1 Access and Rectification

• You have the right to request access to the personal data we hold about you.
• You can request that we correct any inaccuracies in your personal data.

6.2 Erasure

• You may request the deletion of your personal data under certain circumstances, such as if the data is no longer necessary for the purpose it was collected.

6.3 Data Portability

• You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

6.4 Object to Processing

• You have the right to object to the processing of your personal data for direct marketing purposes or if processing is based on our legitimate interests.

6.5 Withdraw Consent

• Where we have obtained your consent to process your personal data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at info@grafbee.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance user experience by remembering your preferences.
• Analyze website traffic and user behavior.
• Serve targeted advertisements based on your browsing habits.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. International Data Transfers

As we are based in the United Kingdom, your data may be transferred to and processed in countries outside your own. Where required, we ensure that data transfers comply with applicable data protection laws, including the use of standard contractual clauses or other safeguards.

10. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take steps to delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@grafbee.com
• Address: GRAFBEE LTD, 2 Frederick Street, London, WC1X 0ND